This web site is owned and operated by Skylaunch who are completely dedicated to your total satisfaction. If you have any suggestions or comments please do not hesitate to contact us.
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into your basket. After you have finished your selection, click on ‘Proceed to checkout’ and you will be asked for a few details that we need to be able to complete the order.
Once the order is placed, you’ll get an email to confirm that your order is being processed. It does not indicate that a contract exists between us. We’ll then contact you to finalise pricing and shipping charges, as well as getting your items to you.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you have made a mistake in your order, contact us and we will correct the mistake.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
Carriage is charged at cost plus a small percentage to cover our packing costs. The cost is calculated on the total weight when you reach the checkout. The scale of charges for UK deliveries are on our Ordering page. Please contact us for carriage charges to other countries.
We deliver your order right away. We will normally send your order to you in two business days. International orders are generally received in under seven days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, VAT at the current rate is added (unless an EU VAT number is provided for non UK customers). All other orders are VAT free.
We accept payment by bank transfer or PayPal (which may incur an additional fee).
We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee. From then on, goods manufactured by Skylaunch are guaranteed for 12 months from date of purchase against manufacturing faults and other goods supplied by Skylaunch are covered by their respective manufacturer’s warranty.
For returns and refunds, visit our Returns policy.